delivery

Delivery and Returns

UK Delivery Services

Delivery Method

Transit Times

Cost

UK Standard Delivery: Next Day Guarantee

If you order before 6pm, we promise to deliver your order the next working day. Excludes weekends and available to UK mainland postcodes only, all other UK postcodes take up to 2 working days.

£3.95

UK Saturday Delivery

Order by 6pm Friday for Saturday delivery. Orders placed after 6pm Friday will be delivered the following Saturday. Saturday delivery is available to UK mainland postcodes only.

£4.95

UK Sunday Delivery

Order by 6pm Friday for Sunday delivery. Orders placed after 6pm Friday will be delivered the following Sunday. Sunday delivery is available to UK mainland postcodes only.

£4.95

Deliver to Store

Order by 6pm Monday to Friday for next day delivery to one of our Boutique stores - excluding concessions/department stores. Order by 2pm Sunday for Monday delivery. Please refer to the online Store Locator for your nearest Boutique store.

No Charge

Deliveries may take 1-2 days longer to arrive during SALE periods.

*Deliveries may take 1-2 days longer to arrive to Northern Ireland (BT), Scilly Isles (TR21-25), Isle of Man (IM), Channel Islands (GY, JE), Scottish Highlands (AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50) & Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3).

IRELAND DELIVERY SERVICES

Delivery Method

Transit Times

Cost

Ireland Standard Delivery

Order by 6pm for delivery within 3 working days.

€4.95

Deliveries may take 1-2 days longer to arrive during SALE periods.

INTERNATIONAL DELIVERY SERVICES

Delivery Method

Transit Times

Cost

International

Deliveries may take up to 7 working days to arrive.

£3.95
€4.95
$4.95

RETURNS SERVICE

If you change your mind about anything you buy online simply return the item/s unused within 28 days of receipt for a full refund. For further details please see our Terms and Conditions. This is in addition to your rights under the Distance Selling Regulations.

UK Royal Mail Freepost service

  1. Add your address to the Freepost returns label received with your order and attach to your parcel ensuring the original delivery labels are covered.
  2. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  3. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
  4. We will email you confirmation your refund has been processed. Refunds can take up to 10 days to process.

Email customercare@mintvelvet.co.uk or call 0345 456 2200 (International: +44(0)1494 956720, US: 1-866.615.1818) to request a replacement or additional Freepost returns label.

UK Collect+ Freepost Service

Visit www.collectplus.co.uk or text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1DU) to find your nearest Collect+ store. Texts to 84555 are charged at your standard network rate.

  1. Visit www.collectplus.co.uk , select 'Mint Velvet' from the retailer list and enter your order number and email address. Tick the terms and conditions box and press 'Proceed'.
  2. Attach the Collect+ label you receive by email to your parcel ensuring the original delivery labels are covered.
  3. Take your parcel to any Collect+ store, where you will be given a receipt and tracking code to retain until we email confirmation your refund has been processed. Refunds can take up to 10 working days to process.

UK & Ireland Returns to Store

Return your item/s to one of our Boutique stores - excluding Portsmouth Gunwharf Quays and concessions/department stores. Please bring the original despatch note and payment card used to place the order. Please refer to the online Store Finder for your nearest Boutique store.

Free International Returns (exc United Arab Emirates)

  1. Ensure your item/s are securely wrapped and insert your completed Postal Returns Note.
  2. Visit https://mintvelvet.returnsunlimited.com/ to generate a freepost returns label.
  3. Fill in your details in the fields required and confirm your return by clicking Place Return.
  4. Print the returns label and attach to your parcel.
  5. Post the parcel at your local Post Office and make sure you obtain a 'Proof of Postage' certificate which you should retain until you've received your refund.

Please allow up to 15 working days for refunds to reach the UK and be processed. Should you have any concerns please email us at customercare@mintvelvet.co.uk

United Arab Emirates Returns

  1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  2. Ensure your item/s are securely wrapped and the below return address is clearly visible on the parcel.
  3. Post the parcel at your local Post Office and pay the correct postage at the time of sending.
  4. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
  5. We will email confirmation that your refund has been processed. Refunds will be processed upon receipt in the UK.

Mint Velvet
C/O Clipper Logistics
Etheridge Avenue
Milton Keynes
MK10 OBB
United Kingdom