Delivery

There is just one delivery charge for your order, regardless of how many items you order:

UK Standard £3.95 - delivery within 2 working days

UK Express £4.95 - next day delivery service for orders placed before 12pm Monday to Thursday. The first available delivery day for express delivery orders placed on Friday, Saturday or Sunday is Tuesday

Ireland delivery £7.95 - delivery within 3 working days

All deliveries will require a signature upon acceptance from our carrier

Deliveries to Northern Ireland, Scilly Isles, Isle of Man, Channel Islands, Scottish Highlands & Western Isles addresses may take longer.

Deliveries to the following post code areas will take longer: AB, DD8-11, KW, ZE, GY, JE, PA, PH, HS, PA, HS, IV, IM, TR and BT.

If you change your mind about anything you buy online simply return it unused within 28 days of receipt (14 days for sale items) and we’ll give you a refund.

Returns to Store

You can return your ordered item to one of our stand alone stores (excluding concession/department stores) using the despatch note as your receipt. Please refer to the Store Locator for your nearest store.

Collect+

Within the UK , you can now use Collect+ to return parcels to Mint Velvet for free. Collect+ points are based in local neighbourhood stores that are open long hours including evenings and weekends. Simply visit www.collectplus.co.uk/mintvelvet to find your local Collect+ store and print off your returns label.

Returns by Post

Please make sure you complete the returns slip received with your order and include it in your package. You also need to write your details on the returns address label received with your order and stick it to your parcel. Make sure you get a receipt from the post office when you send your parcel and retain it until you’ve received your refund.

If you can’t find a returns address label in your parcel please email customercare@mintvelvet.co.uk to request a replacement. For customers returning items from outstide of the UK the address to send your parcel to is:

Mint Velvet
PO Box 6117
Milton Keynes
MK10 1QB
UK

Within 3 weeks of receiving your returned order we’ll email confirmation your refund is being processed.

For further details please see our Terms and Conditions.

For hygiene reasons we are not able to exchange or refund pierced earrings unless they are faulty. This does not affect your statutory rights.