delivery and returns
Delivery
There is just one delivery charge for your order, regardless of how many items you order.Standard Delivery is free on all orders delivered within the UK when you spend £75 or more. To receive free Standard Delivery the total amount of £75 or more must be payable after any promotional discounts have been applied to your order. Orders under £75 will be charged at our Standard Delivery rate:
Standard £3.95 - a 2 to 3 working days delivery service
Express £4.95 - Next day delivery service. Orders must be placed before 12pm Monday to Friday.
All deliveries will require a signature upon acceptance from our carrier
Deliveries to Northern Ireland, Scilly Isles, Isle of Man, Channel Islands, Scottish Highlands & Western Isles addresses may take longer.
Deliveries to the following post code areas will take longer: AB, DD8-11, KW, ZE, GY, JE, PA, PH, HS, PA, HS, IV, IM, TR and BT.
We do not deliver outside of the UK at present.
Free Returns
If you change your mind about anything you buy online simply return it unused within 28 days of receipt (14 days for sale items) and we’ll give you a refund.
Please make sure you complete the returns slip received with your order and include it in your package. You also need to write your details on the returns address label received with your order and stick it to your parcel. Make sure you get a receipt from the post office when you send your parcel and retain it until you’ve received your refund. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. ***We do not accept any responsibility for items lost in transit.***
If you can’t find a returns address label in your parcel, the address to send your parcel to is:
Mint Velvet
PO Box 6117
Milton Keynes
MK10 1QB
Within 3 weeks of receiving your returned order we’ll email confirmation your refund is being processed.
For further details please see our Terms and Conditions.
For hygiene reasons we are not able to exchange or refund pierced earrings unless they are faulty. This does not affect your statutory rights.
Collect+ Alternatively, you can now use Collect+ to return parcels to Mint Velvet for only £3.99. Collect+ is a convenient new way to return parcels. Collect+ points are based in local neighbourhood stores that are open long hours including evenings and weekends. Collect+ is backed by PayPoint, the UK’s largest payment network, and Home Delivery Network, who deliver over 300,000 parcels every day. Simply visit www.collectplus.co.uk/mintvelvet to find your local Collect+ store and print off your returns label. This service can be used for parcels weighing up to 10kgs.
