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Privacy Policy

Introduction

Mint Velvet is a trading name of Sabre Retail Fashion Limited registered in England & Wales No. 7920155 (who we refer to as "we", "us" and "our" below). We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the Mint Velvet Website at www.mintvelvet.co.uk, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please email customercare@mintvelvet.co.uk or telephone 0345 456 2200 (International: +44(0)1494 956720, US: 1-866.615.1818).

No Junk

We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.

We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings we promise not to bombard you with junk emails, and will only send you details about items and promotions which we think will be of interest to you. We will use your personal data to process your order and for marketing purposes.

By registering with MintVelvet.co.uk you consent to us sending you special offers and promotions from us and specially selected third parties by post and email. This means we will share your personal data with carefully selected database consultancies to help us to understand your behaviour and preferences for marketing purposes and to enable us to improve our customer experience. Your name and postal address will also be shared with our carefully selected retail partners so that they can provide you with latest news and offers on goods or services which may be of interest to you. If you would prefer us not to share your personal data with our retail partners, please email customercare@mintvelvet.co.uk.

If you decide that you no longer want to receive any of our emails you can also unsubscribe at any time by emailing us at customercare@mintvelvet.co.uk.

By registering with MintVelvet.co.uk you consent to us sending you special offers and promotions from us and specially selected third parties by post and email.

What information do we collect and how will we use it?

When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es).

We will use this information to process your transaction and despatch your order.

We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our weekly newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.

On occasion we may ask for feedback from you about the usage or services our Website provides to help us develop and improve it further.

For quality control and training purposes, we may monitor or record your communications with us.

We will keep your information for as long as it is reasonably necessary for these purposes.

What you can expect from us

We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

Other people who might use your information

We may share your personal data with carefully selected database consultancies to help us to understand your behaviour and preferences for marketing purposes and to enable us to improve our customer experience. Your name and postal address will also be shared with our carefully selected retail partners so that they can provide you with the latest news and offers on goods or services which may be of interest to you. If you have any questions about how your personal data will be shared or if you do not want your personal data to be shared with our retail partners, please email customercare@mintvelvet.co.uk.

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

We may on occasion notify you by email about changes to our Terms and Conditions, Privacy Policy or other important changes to our Website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.

Updating your personal details

We want to make sure that the information we hold about you is correct and up to date at all times. You can, at any time, amend or update your information by logging into the My Account section on the Website and amending your details as appropriate.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).

Finally

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.