in the LOOP
As we navigate the new norm, we will keep you up-to-date with the changes we are making. From social distancing measures to new private appointment services, here’s what we’re doing:
All our boutiques have now re-opened with Contactless Click & Collect, remote personal styling and private appointment services available to help you shop safely. Please note that we are no longer able to accept web returns in store. Find your nearest boutique in our Store Locator and make sure you ring ahead if you wish to confirm our opening hours as these may vary.
Our store staff will be happy to help you process the return of store-bought items – for web returns, please send back using the usual process or contact our Customer Care Team for help.
ONLINE ORDERS & Deliveries
Our website is running as normal and Click & Collect is now available for all our boutiques (excluding outlets and concessions). We are continuing to work through your returns as quickly as we can and have extended our refund period to 60 days to allow plenty of time for you to return your goods.
We understand that there are concerns around the safe working of our warehouse teams and would like to reassure you that the company we employ to process your orders is operating with strict social distancing rules.
Need help? You can still contact us via live chat or email.
We are following the official recommended precautions and safety guidelines for our head office teams – many are still able to work efficiently from home, but we are looking at ways we can continue to bring people back safely into the office.
As we get used to new ways of working (and shopping!), we will continue to review the way we do things so we can keep both customers and staff safe.
Liz Houghton, CEO & founder