in the LOOP
We're still here for you – as always, we'll keep you up-to-date with any changes we make to the way we do things. Remember you can always get your fix of Relaxed Glamour online with free UK delivery on orders over £50* (*restrictions apply – visit our Delivery & Returns page for more details).
In line with the latest government guidelines, all of our stores are now temporarily closed. Keep an eye on our store locator page to check individual store pages. Click & Collect deliveries are also temporarily unavailable across all our stores. Our stores will still accept returns when they reopen, but you can also get in touch with our Customer Care team to organise a return. If you have any queries, or for details on how to return a purchase, please check the FAQs at the end of this page or visit our Returns page..
ONLINE ORDERS & Deliveries
Our website is running as normal and our Christmas returns policy is still in place – all orders placed between October 12th and December 24th can be returned to us for a refund up until January 31st (our usual restrictions apply – visit our Returns page for more details).
Need help? You can still contact us via phone or email.
We will continue to review the situation as it unfolds and keep you up-to-date with any changes to the way we run the business. Follow us on Instagram or sign up to our emails for the latest information.
Liz Houghton, CEO & founder
Can I still place an order online and have it delivered?
Our website is still running for all orders. We are following the advice of the government and World Health Organisations – our warehouse is operating with strict social distancing rules and our UK deliveries are handled by DPD who are carrying out contactless deliveries.
How long will my order take to arrive?
Your order may take slightly longer than usual to arrive – keep an eye on our Delivery & Returns page for the latest information.
What if I am self-isolating or do not wish to come into contact with a delivery driver?
All our UK deliveries are handled by DPD who are operating a contactless delivery, so the driver will keep a safe distance away from your door. You can also request that your order is left in a safe place and the driver will be happy to leave the parcel on your doorstep.
How do I return a product from my online order?
We appreciate that lots of customers are self-isolating or staying home so please do not worry about returning your order. We have extended our returns period until the 31st January as per our usual Christmas Returns policy.
When will my refund be processed?
Refunds may take a little longer than normal, but if you haven’t received your refund within 10 working days from postage, please do get in touch with our Customer Care Team via email.
Are your stores closed?
In line with the latest government guidelines, all of our stores are now temporarily closed. Keep an eye on our store locator page to check individual store pages.
I didn’t pick up my Click & Collect order before the store closed, so what should I do?
Please contact our Customer Care team who will look into this for you.
My Mint Velvet gift card is about to expire, what can I do?
Please contact our Customer Care team and we will be happy to help.