in the LOOP
By now you will no doubt have had heard from all your favourite brands. It’s a difficult time to navigate as we want to ensure our customers are aware of our plans, but equally want to provide some distraction. Here’s what we’re doing:
We have been taking the usual recommended precautions for the last few weeks and have now closed down our office. We are in the fortunate position where many of our teams are able to work efficiently from home, and will do so for the time being.
It is with the health of customers and staff in mind that we have decided to temporarily close our boutique stores from the evening of Saturday 21st March until Easter. You can still shop with us online and we will do our best to continue to bring you good service for as long as we can. If you have any queries, or for details on how to return a purchase, please contact our Customer Care team.
ONLINE ORDERS & Deliveries
Our website is still running and we plan to continue operating for as long as we can. We appreciate that getting out and about may not be possible for all, so we’ll be offering Free UK and Ireland Delivery on all standard orders for the time being.
We are doing our best to continue to bring you the great service you are used to, however, due to these uncertain times, we are now no longer able to guarantee next day delivery as standard in the UK and weekend deliveries are no longer available. If you order anything after 6pm on a Thursday, you will not receive it until the following week.
As the situation develops, our delivery times may continue to be affected, and international deliveries may take longer to arrive than usual. We are also now only able to deliver to the UK, Ireland and the US. Our Click & Collect deliveries have also ceased whilst our stores are closed, for the time being. We are continuing to work through your returns as quickly as we can and have now extended our refund period to 60 days to allow plenty of time for you to return your goods.
We understand that there are concerns around the safe working of our warehouse teams and would like to reassure you that the company we employ to process your orders are operating with a skeleton staff and strict social distancing rules. They have also reduced the working week to Monday-Friday only.
We’re taking this all very seriously, but we also appreciate that a little lightness can help take our minds off of the stress we’re facing at the moment, so we’ll continue bringing you a Relaxed Glamour fix.
Keep in touch via our Contact Us page or social channels.
As the situation continues to move quickly, so will we. Take care of yourselves and we hope to resume business as usual very soon
Liz Houghton, CEO & founder