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Customer Care Advisor

We’re looking for a permanent and full time Customer Care Advisor to join our friendly and dedicated Customer Care team at our Head Office in High Wycombe. The working hours will include some weekend, bank holiday and Christmas cover.

As a Customer Care Advisor you will deliver exceptional customer care via telephone, email and live chat, providing a bespoke and personal service to every single customer to meet their needs. You will liaise with our Warehouse Team and couriers to resolve issues with orders and also work closely with our stores.

To join our vibrant and fast growing business as a Customer Care Advisor .

You will need to have proven experience dealing with customers in either an office environment or shop floor and have excellent communication skills, specifically in building relationships with customers. Full training will be provided however you will need the ability to multitask and a good standard of IT skills. We are looking for someone who is reliable, positive and flexible, and the right candidate must be able to use their initiative when dealing with customers. You must demonstrate an appreciation and understanding of the importance of customer care as a function within the business and you will need to be able to apply the Mint Velvet brand culture in everything you do.

You'll be rewarded with

A competitive salary, 25 days holiday plus bank holidays, BUPA, a discretionary bonus scheme, generous staff discount and clothing allowance and the opportunity to develop your career in a fast paced and growing business.

If you have the experience and passion for this role

If you feel you have the energy, enthusiasm and experience for this role, we would love to hear from you. Please send a copy of your CV and a covering letter to with “Customer Care Advisor” in the subject line.

We look forward to hearing from you!

To Apply :

OR Email us :

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.