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Customer Care Advisor

We’re looking for a permanent and full time Customer Care Advisor to join our friendly and dedicated Customer Care team at our Head Office in High Wycombe. The working hours will include some weekend, bank holiday and Christmas cover. As a Customer Service Advisor you’ll deliver exceptional customer service via email and over the phone to assist with issues regarding orders or returns, providing a bespoke and personal service to every single customer to meet their needs. You’ll liaise with our Distribution Centre and Couriers to resolve issues with orders and also liaise directly with our stores.

To join our vibrant and fast growing business as a Customer Care Advisor

You’ll need to have proven experience dealing with customers in either an office environment or shop floor and have excellent communication skills specifically in building relationships with customers. We’re looking for someone who is reliable, consistent and flexible, and the right candidate must be able to use their initiative when dealing with customers. You must demonstrate an appreciation and understanding of the importance of customer care as a function within the business and you’ll need to be able to apply the Mint Velvet brand culture in everything you do. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

You'll be rewarded with

A competitive salary, 25 days holiday plus bank holidays, BUPA, a discretionary bonus scheme, generous staff discount and clothing allowance and the opportunity to develop your career in a fast paced and growing business.

If you have the experience and passion for this role

Please apply by clicking 'apply now' below and attaching either a completed Application Form or up to date CV and covering letter explaining why you are passionate about joining Mint Velvet. Please ensure you state which of our roles you're applying for within the email. Closing date for this role is the 31st July.

We look forward to hearing from you!

To Apply :

OR Email us : careers@mintvelvet.co.uk

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.