Free Standard Delivery on all orders
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Mint Velvet delivery and returns

DELIVERY & RETURNS

UK DELIVERY SERVICES

FREE UK STANDARD DELIVERY (excl. Saturday & Sunday delivery)

Free
UK Standard Delivery

If you order before 6pm, we promise to deliver your order the next working day. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer.

£4.95
UK Saturday Delivery

Order by 6pm Friday for Saturday delivery. Orders placed after 6pm Friday will be delivered the following Saturday. Saturday delivery is available to UK mainland postcodes only.

£4.95
UK Sunday Delivery

Order by 6pm Friday for Sunday delivery. Orders placed after 6pm Friday will be delivered the following Sunday. Sunday delivery is available to UK mainland postcodes only.

FREE
Click & Collect

Please allow 1 working day for delivery. Please refer to the online Store Locator for your nearest Boutique store.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods

* See further information and UK delivery restrictions
Deliveries may take 1-2 days longer to arrive to Northern Ireland (BT), Scilly Isles (TR21-25), Isle of Man (IM), Channel Islands (GY, JE), Scottish Highlands (AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50) & Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3).

IRELAND DELIVERY SERVICES

FREE IRELAND DELIVERY

Free
Ireland Delivery

Please allow 3-5 working days for delivery.

FREE
Click & Collect

Please allow 3-5 working days for delivery. Please refer to the online Store Locator for your nearest Boutique store.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods

EUROPEAN DELIVERY SERVICES

FREE EUROPEAN DELIVERY

Free
European Delivery

You can expect to receive your parcel in 2-4 working days.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods

INTERNATIONAL DELIVERY SERVICES

FREE INTERNATIONAL DELIVERY

$12.95
USA Delivery

You can expect to receive your parcel in 5-8 working days.

£9.95
UAE Delivery

You can expect to receive your parcel in 3-5 working days.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods


RETURNS

  • RETURNS SERVICE

    • If you change your mind about anything you buy online simply return the item/s unused within 28 days of receipt for a full refund. Regrettably, for reasons of hygiene, we are unable to refund or exchange earrings. For further details please see our Terms and Conditions. This is in addition to your rights under the Consumer Contract Regulations.

  • UK ROYAL MAIL FREEPOST SERVICE

      1. Add your address to the Freepost returns label received with your order and attach to your parcel ensuring the original delivery labels are covered.
      2. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
      3. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
      4. We will email you confirmation your refund has been processed. Refunds can take up to 10 days to process.

      If you require an additional or replacement UK Freepost Returns label, please follow the instructions via this link which will allow you to create a Royal Mail Freepost label which can be printed and attached to your parcel.

  • UK COLLECT+ FREEPOST SERVICE

    • Visit www.collectplus.co.uk or text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1DU) to find your nearest Collect+ store. Texts to 84555 are charged at your standard network rate.

      1. Visit www.collectplus.co.uk, select 'Mint Velvet' from the retailer list and enter your order number and email address. Tick the terms and conditions box and press 'Proceed'.
      2. Attach the Collect+ label you receive by email to your parcel ensuring the original delivery labels are covered.
      3. Take your parcel to any Collect+ store, where you will be given a receipt and tracking code to retain until we email confirmation your refund has been processed. Refunds can take up to 10 working days to process.
  • UK & IRELAND RETURNS TO STORE

    • Return your item/s to one of our Boutique stores - excluding Portsmouth Gunwharf Quays, Kildare and concessions/department stores. Please bring the original despatch note and payment card used to place the order. Please refer to the online Store Finder for your nearest Boutique store.

  • FREE INTERNATIONAL RETURNS (EXC UNITED ARAB EMIRATES & SWITZERLAND)

      1. Ensure your item/s are securely wrapped and insert your completed Postal Returns Note.
      2. Visit https://mintvelvet.returnsunlimited.com to generate a freepost returns label.
      3. Fill in your details in the fields required and confirm your return by clicking Place Return.
      4. Print the returns label and attach to your parcel.
      5. Post the parcel at your local Post Office and make sure you obtain a 'Proof of Postage' certificate which you should retain until you've received your refund.

      Please allow up to 30 working days for refunds to reach the UK and be processed. Should you have any concerns please email us at customercare@mintvelvet.co.uk

  • UNITED ARAB EMIRATES & SWITZERLAND RETURNS

      1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
      2. Ensure your item/s are securely wrapped and the below return address is clearly visible on the parcel.
      3. Post the parcel at your local Post Office and pay the correct postage at the time of sending.
      4. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
      5. We will email confirmation that your refund has been processed. Refunds will be processed upon receipt in the UK.
      Mint Velvet
      C/O Clipper Logistics
      Etheridge Avenue
      Milton Keynes
      MK10 0BB
      United Kingdom