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DELIVERY
& RETURNS

Returns
Delivery

COVID Update - Keep an eye on our dedicated page for all the latest information.

UK

UK - FREE DELIVERY ON ALL ORDERS OVER £50

Delivery Service Delivery Days Delivery Charge
Standard Delivery Please note during busy periods your order may take a little longer to arrive - we'll do our best to deliver your parcels within 3-5 working days. £4.95 on all orders under £50
Standard Delivery Please note during busy periods your order may take a little longer to arrive - we'll do our best to deliver your parcels within 3-5 working days. FREE on all orders over £50
Saturday Delivery Weekend delivery is currently unavailable.
Sunday Delivery Weekend delivery is currently unavailable.
Click & collect Click & Collect deliveries have ceased temporarily except in Edinburgh, where they are still running as normal FREE

Ireland

IRELAND - FREE DELIVERY ON ALL ORDERS OVER 75€

Delivery Service Delivery Days Delivery Charge
Standard Delivery Deliveries to Ireland may take slightly longer than usual due to the latest government restrictions. €5.95 on all orders under €75
Standard Delivery Deliveries to Ireland may take slightly longer than usual due to the latest government restrictions. FREE on all orders over €75
Click & collect Click & Collect is temporarily unavailable FREE

International

We are delivering internationally, just be aware that your parcel may take a little longer than usual.

Country Free Delivery Threshold Delivery Charge
Andorra 200 EURO 9.95 EURO
Austria 200 EURO 9.95 EURO
Australia 300 AUS DOLLARS 19.95 AUS DOLLARS
Belgium 200 EURO 5.95 EURO
Bulgaria 345 BGN 19.95 BGN
Canada 250 Canadian Dollars 9.95 Canadian Dollars
Croatia 1350 HRK 79.95 HRK
Cyprus 200 EURO 9.95 EURO
Czechia 4,550.00 149.95 CZK
Denmark 1350 DKK 79.95 DKK
Estonia 200 EURO 6.95 EURO
Finland 200 EURO 5.95 EURO
France 200 EURO 5.95 EURO
Germany 200 EURO 5.95 EURO
Greece 200 EURO 6.95 EURO
Hungary 59995 HUF 1795 HUF
Italy 200 EURO 5.95 EURO
Latvia 200 EURO 5.95 EURO
Lithuania 200 EURO 5.95 EURO
Luxembourg 200 EURO 5.95 EURO
Malta 200 EURO 9.95 EURO
Monaco 200 EURO 5.95 EURO
Montenegro 200 EURO 12.95 EURO
Netherlands 200 EURO 5.95 EURO
New Zealand 300 NZ Dollars 19.95 NZ Dollars
Poland 695 PLN 19.95 PLN
Portugal 200 EURO 5.95 EURO
Romania 895 RON 295 RON
San Marino 200 EURO 5.95 EURO
Slovakia 200 EURO 5.95 EURO
Slovenia 200 EURO 5.95 EURO
Spain 200 EURO 5.95 EURO
Sweden 1795 SEK 79.95 SEK
Switzerland 200 CFH 14.95 CFH
Vatican 175.00 5.95 EURO
United Arab Emirates 1200 AED 49.95 AED
United States 250 USD 9.95 USD

COVID Update - Keep an eye on our dedicated page for all the latest information.

Christmas Extended Returns Policy - Like every year, we want to help you do your festive shopping in confidence, which is why we've extended our returns policy. Any item purchased between October 12th and December 24th can be returned to us for a refund up until January 31st. Our usual restrictions apply: chocolate, earrings and face coverings can't be refunded for safety and hygiene reasons. This is in addition to your rights under the Consumer Contract Regulations, please read our Terms & Conditions for more details.

UK & N.IRELAND RETURNS

UK ROYAL MAIL FREEPOST SERVICE

  1. Add your address to the Freepost returns label received with your order and attach to your parcel ensuring the original delivery labels are covered or removed.
  2. Complete the Postal Returns Note and enclose with your item/s inside your parcel, making sure the order number is clearly visible.
  3. Post the parcel at your local Post Office and make sure you keep the receipt and 'proof of postage' until you've received your refund.
  4. We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 10 working days to process.

Lost your UK Freepost Returns label? Not to worry, just follow the instructions via this link to create a replacement Royal Mail Freepost label which can be printed and attached to your parcel.

UK COLLECT PLUS FREEPOST SERVICE

  1. Visit www.collectplus.co.uk/find-a-store or text COLLECT and your postcode to 84555 (e.g. COLLECT WD171DU) to find your nearest Collect+ store. Texts to 84555 are charged at your standard network rate.
  2. If you need to print your prepaid label, visit www.collectplus.yodel.co.uk/mintvelvet and enter your order number and email address. Tick the terms and conditions box and press 'Proceed'.
  3. Attach the Collect+ label you receive by email to your parcel ensuring the original delivery labels are covered.
  4. Take your parcel to any Collect+ store, where you will be given a receipt and tracking code to retain until you receive an email from us to confirm that your refund has been processed. Refunds can take up to 10 working days to process.

UK & IRELAND RETURNS TO STORE

Please note that our boutiques are no longer able to accept Web Returns - these can be sent back using the usual process, contact our Customer Care team if you have any queries.

INTERNATIONAL RETURNS

  1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  2. Visit https://web.global-e.com/returns/portal/mZ72 to generate your pre-paid return label.
  3. Enter your 12 digit order number (begins with GE), and your email address, then click Next.
  4. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
  5. Print the pre-paid return label and affix it securely to the outside of the package.
  6. There are two options to return your parcel to us via DHL:
    Option 1 – Drop off your parcel to one of DHL’s local service points.
    - To find your nearest service point follow the link below:
    - https://locator.dhl.com
    - Select your country from the drop down menu and enter your location.
    - Select Send a shipment.
    - Tick I have a shipment with a DHL label and click Search.
    - All available service points will be listed.

    Option 2- Arrange a collection with DHL online
    - Visit https://returns.dhl.co.uk/ereturns/
    - Select your country from the drop-down menu and click Go.
    - Enter your return waybill number that is printed on your return label and click Schedule pickup.
    - Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number.
    - Check the details are correct and then click Schedule Pickup.
    - A summary and confirmation of your pickup will then display, please take a note of your booking reference number.

Please note that the cost of shipping your return back to us will be deducted from your total order refund.( Excludes Republic of Ireland)

Once the order has reached our international Returns Hub and has been inspected, please allow 5-10 workings days for a refund to be credited back to your payment method.

If you have any further questions or queries please contact us at customercare@mintvelvet.co.uk