Free UK Delivery on orders over £100
X
Mint Velvet delivery and returns

DELIVERY & RETURNS

CHRISTMAS DELIVERY

Christmas Delivery Options Order By
UK (Standard) 23rd December (6pm GMT)
UK (Click & Collect) 22nd December (6pm GMT)
Ireland & Offshore 19th December (6pm GMT)
Europe 18th December (6pm GMT)
International 14th December (6pm GMT)

All purchases made between the 15th October and 24th December can be returned until 31st January 2019.

UK DELIVERY SERVICES

FREE DELIVERY ON ORDERS OVER £100 (excl. Saturday & Sunday delivery)

£3.95
UK Standard Delivery

If you order before 6pm, we promise to deliver your order the next working day. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer.

£4.95
UK Saturday Delivery

Order by 6pm Friday for Saturday delivery. Orders placed after 6pm Friday will be delivered the following Saturday. Saturday delivery is available to UK mainland postcodes only.

£4.95
UK Sunday Delivery

Order by 6pm Friday for Sunday delivery. Orders placed after 6pm Friday will be delivered the following Sunday. Sunday delivery is available to UK mainland postcodes only.

FREE
Click & Collect

Order by 6pm for delivery the next working day. Find your nearest Boutique by using our online Store Locator.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods

* See further information and UK delivery restrictions
Deliveries may take 1-2 days longer to arrive to Northern Ireland (BT), Scilly Isles (TR21-25), Isle of Man (IM), Channel Islands (GY, JE), Scottish Highlands (AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50) & Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3).

IRELAND DELIVERY SERVICES

FREE DELIVERY ON ORDERS OVER €100

€4.95
Ireland Delivery

Please allow 3-5 working days for delivery.

FREE
Click & Collect

Please allow 3-5 working days for delivery. Find your nearest Boutique by using our online Store Locator.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods

EUROPEAN DELIVERY SERVICES

FREE DELIVERY ON ORDERS OVER £200

£4.95
European Delivery

Please allow 2-4 working days for delivery.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods

INTERNATIONAL DELIVERY SERVICES

FREE DELIVERY ON ORDERS OVER $250/£250

$12.95
USA Delivery

Please allow 5-8 working days for delivery.

£9.95
UAE Delivery

Please allow 3-5 working days for delivery.

Please note: Deliveries may take 1-2 days longer to arrive during SALE periods


RETURNS

  • RETURNS POLICY

    • If you change your mind about anything you buy online, simply return the item/s unused within 28 days of receipt for a full refund. Unfortunately, for reasons of hygiene, we are unable to refund or exchange earrings. For further details please see our Terms and Conditions. This is in addition to your rights under the Consumer Contract Regulations.

  • CHRISTMAS RETURNS POLICY

    • All purchases made online or in one of our boutique stores between the 15th October and 24th December can be returned until 31st January 2019. Any Purchases made after 24th December will fall into the normal 28 days returns policy.

  • UK ROYAL MAIL FREEPOST SERVICE

      1. Add your address to the Freepost returns label received with your order and attach to your parcel ensuring the original delivery labels are covered or removed.
      2. Complete the Postal Returns Note and enclose with your item/s inside your parcel, making sure the order number is clearly visible.
      3. Post the parcel at your local Post Office and make sure you keep the receipt as 'proof of postage' until you've received your refund.
      4. We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 10 days to process.

      Lost your UK Freepost Returns label? Not to worry, just follow the instructions via this link to create a replacement Royal Mail Freepost label which can be printed and attached to your parcel.

  • UK COLLECT+ FREEPOST SERVICE

    • Visit www.collectplus.co.uk or text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1DU) to find your nearest Collect+ store. Texts to 84555 are charged at your standard network rate.

      1. Visit www.collectplus.co.uk, select 'Mint Velvet' from the retailer list and enter your order number and email address. Tick the terms and conditions box and press 'Proceed'.
      2. Attach the Collect+ label you receive by email to your parcel ensuring the original delivery labels are covered.
      3. Take your parcel to any Collect+ store, where you will be given a receipt and tracking code to retain until you receive an email from us to confirm that your refund has been processed. Refunds can take up to 10 working days to process.
  • UK & IRELAND RETURNS TO STORE

    • Return your item/s to one of our Boutique stores - excluding Portsmouth Gunwharf Quays, Kildare and concessions/department stores. Please bring the original despatch note and payment card used to place the order. Find your nearest Boutique by using our online Store Locator.

  • FREE INTERNATIONAL RETURNS (EXC UNITED ARAB EMIRATES & SWITZERLAND)

      1. Ensure your item/s are securely wrapped and insert your completed Postal Returns Note.
      2. Visit https://mintvelvet.returnsunlimited.com to generate a freepost returns label.
      3. Fill in your details in the fields required and confirm your return by clicking 'Place Return'.
      4. Print the returns label and attach to your parcel.
      5. Post the parcel at your local Post Office and make sure you keep the receipt as 'proof of postage' until you've received your refund.

      Please allow up to 30 working days for refunds to reach the UK and be processed. Should you have any concerns please email us at customercare@mintvelvet.co.uk

  • UNITED ARAB EMIRATES & SWITZERLAND RETURNS

      1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
      2. Ensure your item/s are securely wrapped and the below return address is clearly visible on the parcel.
      3. Post the parcel at your local Post Office and make sure you keep the receipt as 'proof of postage' until we've processed your return.
      4. We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 10 days to process.
      Mint Velvet
      C/O Clipper Logistics
      Etheridge Avenue
      Milton Keynes
      MK10 0BB
      United Kingdom