Free Delivery on all UK and Ireland orders*
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DELIVERY
& RETURNS

Delivery
Returns

Due to these uncertain times, we are now no longer able to guarantee next day delivery as standard in the UK, and we can no longer offer Click & Collect. Please visit our dedicated page for more info.

UK

UK - FREE DELIVERY ON ALL ORDERS

Delivery Service Delivery Days Delivery Charge
Standard Delivery We are doing our best to continue to bring you the great service you are used to, however, due to these uncertain times, we are now no longer able to guarantee next day delivery as standard in the UK. Please visit our dedicated page for more info. FREE
Saturday Delivery Weekend deliveries are no longer available. Please visit our dedicated page for more info.
Sunday Delivery Weekend deliveries are no longer available. Please visit our dedicated page for more info.
Click & collect Our Click & Collect service is temporarily unavailable, please visit our dedicated page for more info.

Ireland

IRELAND - FREE DELIVERY ON ALL ORDERS

Delivery Service Delivery Days Delivery Charge
Standard Delivery Please allow 3 working days for delivery. FREE
Click & collect Our Click & Collect service is temporarily unavailable, please visit our dedicated page for more info.

United States

United States - FREE DELIVERY ON ORDERS OVER 250USD

Delivery Service Delivery Charge
Standard Delivery 9.95USD

International

Due to the Coronavirus outbreak, we are currently only able to accept orders from the UK, US and Ireland. Sign up to our emails and we’ll keep you up-to-date with any changes – we’re sorry for the inconvenience

Returns Policy - We have extended our returns period, so if you change your mind about anything you buy from us, you now have 60 days to return any unused item(s) back to us for a full refund – so if you’re having to self-isolate or are struggling to get to your local Post Office, there’s no rush. As usual, chocolate and earrings can't be refunded or exchanged for safety and hygiene reasons. This is in addition to your rights under the Consumer Contract Regulations, please read our Terms & Conditions for more details.

UK & N.IRELAND RETURNS

UK ROYAL MAIL FREEPOST SERVICE

  1. Add your address to the Freepost returns label received with your order and attach to your parcel ensuring the original delivery labels are covered or removed.
  2. Complete the Postal Returns Note and enclose with your item/s inside your parcel, making sure the order number is clearly visible.
  3. Post the parcel at your local Post Office and make sure you keep the receipt and 'proof of postage' until you've received your refund.
  4. We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 10 working days to process.

Lost your UK Freepost Returns label? Not to worry, just follow the instructions via this link to create a replacement Royal Mail Freepost label which can be printed and attached to your parcel.

UK COLLECT PLUS FREEPOST SERVICE

  1. Visit www.collectplus.co.uk or text COLLECT to and your postcode to 84555 (e.g. COLLECT WD171DU) to find your nearest Collect+ store. Texts to 84555 are charged at your standard network rate.
  2. Visit www.collectplus.co.uk, select 'Mint Velvet' from the retailer list and enter your order number and email address. Tick the terms and conditions box and press 'Proceed'.
  3. Attach the Collect+ label you receive by email to your parcel ensuring the original delivery labels are covered.
  4. Take your parcel to any Collect+ store, where you will be given a receipt and tracking code to retain until you receive an email from us to confirm that your refund has been processed. Refunds can take up to 10 working days to process.

UK & IRELAND RETURNS TO STORE

Due to the temporary closure of all our boutiques, we are no longer able to accept returns to store – please opt for one of our postal returns options instead or contact our Customer Care team for help.

INTERNATIONAL RETURNS

  1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  2. Visit https://web.global-e.com/returns/portal/mZ72 to generate your pre-paid return label.
  3. Enter your 12 digit order number (begins with GE), and your email address, then click Next.
  4. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
  5. Print the pre-paid return label and affix it securely to the outside of the package.
  6. There are two options to return your parcel to us via DHL:
    Option 1 – Drop off your parcel to one of DHL’s local service points.
    - To find your nearest service point follow the link below:
    - https://locator.dhl.com
    - Select your country from the drop down menu and enter your location.
    - Select Send a shipment.
    - Tick I have a shipment with a DHL label and click Search.
    - All available service points will be listed.

    Option 2- Arrange a collection with DHL online
    - Visit https://returns.dhl.co.uk/ereturns/
    - Select your country from the drop-down menu and click Go.
    - Enter your return waybill number that is printed on your return label and click Schedule pickup.
    - Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number.
    - Check the details are correct and then click Schedule Pickup.
    - A summary and confirmation of your pickup will then display, please take a note of your booking reference number.

Please note that the cost of shipping your return back to us will be deducted from your total order refund.( Excludes Republic of Ireland)

Once the order has reached our international Returns Hub and has been inspected, please allow 5-10 workings days for a refund to be credited back to your payment method.

If you have any further questions or queries please contact us at customercare@mintvelvet.co.uk