Free UK Delivery on orders over £100
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Delivery
Returns

UK

UK - Free Next Day Delivery Over £100

Bank Holiday UK Delivery Information
Next Day Delivery – Order by 6pm Thursday 22nd August to receive your parcel on Friday 23rd August. Orders placed after 6pm on Thursday 22nd August will be delivered on Tuesday 27th August. Click & Collect – Order by 6pm on Friday 23rd August to collect in-store from Saturday 24th August. Orders placed after 6pm on Friday 23rd August will be available to collect from Monday 26th August.

Delivery Service Delivery Days Delivery Charge
Next Day Delivery If you order before 6pm, we promise to deliver your order the next working day. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. £3.95
Saturday Delivery Order by 6pm Friday for Saturday delivery. Orders placed after 6pm Friday will be delivered the following Saturday. Saturday delivery is available to UK mainland postcodes only. £4.95
Sunday Delivery Order by 6pm Friday for Sunday delivery. Orders placed after 6pm Friday will be delivered the following Sunday. Sunday delivery is available to UK mainland postcodes only. £4.95
Click & collect Order by 6pm for delivery the next working day. Find your nearest boutique by using our online Store Locator FREE

Ireland

IRELAND - Free Delivery over 150 euros

Delivery Service Delivery Days Delivery Charge
Standard Delivery Please allow 3 working days for delivery. 5.95 EURO
Click & collect Please allow 3 working days for delivery. Find your nearest Boutique by using our online Store Locator FREE

International

Country Free Delivery Threshold Delivery Days Delivery Charge
Andorra 200 EURO 2-3 working days 9.95 EURO
Austria 200 EURO 3-4 working days 9.95 EURO
Australia 300 AUS DOLLARS 4-5 working days 19.95 AUS DOLLARS
Belgium 200 EURO 3-4 working days 5.95 EURO
Bulgaria 345 BGN 5-6 working days 19.95 BGN
Canada 250 Canadian Dollars 4-5 working days 9.95 Canadian Dollars
Croatia 1350 HRK 5-6 working days 79.95 HRK
Cyprus 200 EURO 3-4 working days 9.95 EURO
Czechia 4,550.00 4-5 working days 149.95 CZK
Denmark 1350 DKK 3-4 working days 79.95 DKK
Estonia 200 EURO 5-6 working days 6.95 EURO
Finland 200 EURO 4-5 working days 5.95 EURO
France 200 EURO 3-4 working days 5.95 EURO
Germany 200 EURO 3-4 working days 5.95 EURO
Greece 200 EURO 5-6 working days 6.95 EURO
Hungary 59995 HUF 4-5 working days 1795 HUF
Italy 200 EURO 4-5 working days 5.95 EURO
Latvia 200 EURO 4-5 working days 5.95 EURO
Lithuania 200 EURO 4-5 working days 5.95 EURO
Luxembourg 200 EURO 3-4 working days 5.95 EURO
Malta 200 EURO 2-3 working days 9.95 EURO
Monaco 200 EURO 2-3 working days 5.95 EURO
Montenegro 200 EURO 3-4 working days 12.95 EURO
Netherlands 200 EURO 3-4 working days 5.95 EURO
New Zealand 300 NZ Dollars 5-6 working days 19.95 NZ Dollars
Poland 695 PLN 4-5 working days 19.95 PLN
Portugal 200 EURO 4-6 working days 5.95 EURO
Romania 895 RON 4-6 working days 295 RON
San Marino 200 EURO 2-3 working day 5.95 EURO
Slovakia 200 EURO 4-5 working days 5.95 EURO
Slovenia 200 EURO 4-5 working days 5.95 EURO
Spain 200 EURO 4-5 working days 5.95 EURO
Sweden 1795 SEK 4-5 working days 79.95 SEK
Switzerland 200 CFH 4-5 working days 14.95 CFH
Vatican 175.00 4-5 working days 5.95 EURO
United Arab Emirates 1200 AED 4-5 working days 49.95 AED
United States 250 USD 4-5 working days 9.95 USD

UK & N.IRELAND RETURNS

If you change your mind about anything you buy online, simply return the item/s unused within 28 days of receipt for a full refund. Unfortunately, for reasons of hygiene, we are unable to refund or exchange earrings. For further details please see out Terms and Conditions. This is in addition to your rights under the Consumer Contract Regulations.

UK ROYAL MAIL FREEPOST SERVICE

  1. Add your address to the Freepost returns label received with your order and attach to your parcel ensuring the original delivery labels are covered or removed.
  2. Complete the Postal Returns Note and enclose with your item/s inside your parcel, making sure the order number is clearly visible.
  3. Post the parcel at your local Post Office and make sure you keep the receipt and 'proof of postage' until you've received your refund.
  4. We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 10 days to process.

Lost your UK Freepost Returns label? Not to worry, just follow the instructions via this link to create a replacement Royal Mail Freepost label which can be printed and attached to your parcel.

UK COLLECT PLUS FREEPOST SERVICE

  1. Visit www.collectplus.co.uk or text COLLECT to and your postcode to 84555 (e.g. COLLECT WD171DU) to find your nearest Collect+ store. Texts to 84555 are charged at your standard network rate.
  2. Visit www.collectplus.co.uk, select 'Mint Velvet' from the retailer list and enter your order number and email address. Tick the terms and conditions box and press 'Proceed'.
  3. Attach the Collect+ label you receive by email to your parcel ensuring the original delivery labels are covered.
  4. Take your parcel to ahy Collect+ store, where you will be given a receipt and tracking code to retain until you receive an email from us to confirm that your refund has been processed. Refunds can take up to 10 working days to process.

UK & IRELAND RETURNS TO STORE

Return your item/s to one of our Boutique stores - excluding Portsmouth Gunwharf Quays, Kildare, Clarks Village, Swindon, Ashford, Cheshire Oaks, Brown Thomas and concessions / department stores. Please bring all paperwork with you, including any documents which may be on the outside of the parcel. If you purchased by card, please ensure you bring the original payment method you used to purchase the order

For in-store returns - Please note we can only accept returns from orders placed in the same country and currency as the store trades in. For example, our Dundrum boutique in Ireland can only accept Irish return purchased in Euros, and not N. Ireland returns purchased in GBP.

Find your nearest Boutique by using our online Store Locator

INTERNATIONAL RETURNS

  1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  2. Visit https://web.global-e.com/returns/portal/mZ72 to generate your pre-paid return label.
  3. Enter your 12 digit order number (begins with GE), and your email address, then click Next.
  4. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
  5. Print the pre-paid return label and affix it securely to the outside of the package.
  6. There are two options to return your parcel to us via DHL:
    Option 1 – Drop off your parcel to one of DHL’s local service points.
    - To find your nearest service point follow the link below:
    - https://locator.dhl.com
    - Select your country from the drop down menu and enter your location.
    - Select Send a shipment.
    - Tick I have a shipment with a DHL label and click Search.
    - All available service points will be listed.

    Option 2- Arrange a collection with DHL online
    - Visit https://returns.dhl.co.uk/ereturns/
    - Select your country from the drop-down menu and click Go.
    - Enter your return waybill number that is printed on your return label and click Schedule pickup.
    - Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number.
    - Check the details are correct and then click Schedule Pickup.
    - A summary and confirmation of your pickup will then display, please take a note of your booking reference number.

Please note that the cost of shipping your return back to us will be deducted from your total order refund.( Excludes Republic of Ireland)

Once the order has reached our international Returns Hub and has been inspected, please allow 5-10 workings days for a refund to be credited back to your payment method.

If you have any further questions or queries please contact us at customercare@mintvelvet.co.uk