Mint velvet desk.

Part Time Customer Care Advisor

Mint Velvet is about style you can just slip-on to look effortlessly chic – even on the busiest days. We take the trends, then relax them for the woman who wants her nod to fashion to still look and feel carefree. There’s thought in the tiniest details and boutique touches to our service, making Mint Velvet a gorgeous (and affordable) treat. We’re looking for a temporary and part time Customer Care Advisor to join our team of 6 at our Head Office in High Wycombe. The working hours will be three full days and will include Saturdays and bank holiday cover. As a Customer Service Advisor you’ll deliver exceptional customer service via email, over the phone and other channels to assist with issues regarding orders or returns, providing a bespoke and personal service to every single customer to meet their needs. You’ll liaise with our Distribution Centre and Couriers to resolve issues with orders and also liaise directly with our stores.

To join our vibrant and fast growing business as a Part Time Customer Care Advisor

You’ll need to have proven experience dealing with customers in either an office environment or shop floor and have excellent communication skills specifically in building relationships with customers. We’re looking for someone who is reliable, consistent and flexible, and the right candidate must be able to use their initiative when dealing with customers. You must demonstrate an appreciation and understanding of the importance of customer care as a function within the business and you’ll need to be able to apply the Mint Velvet brand culture in everything you do. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

You'll be rewarded with

A competitive salary, 25 days holiday including bank holidays (pro-rata), and a generous staff discount.

If you have the experience and passion for this role

Please apply by clicking 'apply now' below and attaching either a completed Application Form or up to date CV and covering letter explaining why you are passionate about joining Mint Velvet. Please ensure you state which of our roles you're applying for within the email.

We look forward to hearing from you!

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.