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Senior Customer Care Advisor

We are looking for a permanent and full time Senior Customer Care Advisor to join our friendly and dedicated Customer Care team at our Head Office in High Wycombe. The working hours will include some evenings, Saturdays and bank holiday cover.

As a Senior Customer Care Advisor, you’ll support the Customer Care Manager and Deputy Manager in delivering the Mint Velvet customer care objectives, ensuring the brand surpasses customer expectations. You will provide support to the team, answering and authorising daily queries and ensuring every team member delivers exceptional customer care at all times.

To join our vibrant and fast growing business as a Senior Customer Care Advisor.

You’ll need to have a genuine passion for customer care and be a strong role model, leading by example and escalating feedback or issues as appropriate. You will be able to work in a fast paced environment, responding to customers via the phone, email and live chat. You’ll need the ability to communicate efficiently and work closely with stores and other departments, as well as supporting the retail function with ad hoc projects.

We’re looking for someone who is reliable, consistent and flexible, and the right candidate must be able to use their initiative when dealing with customers. You must demonstrate an appreciation and understanding of the importance of customer care as a function within the business and you’ll need to be able to apply the Mint Velvet brand culture in everything you do.

You'll be rewarded with

A competitive salary, 25 days holidays, BUPA, a discretionary bonus scheme, generous staff discount and clothing allowance and the opportunity to develop your career in a fast paced and growing business.

If you have the experience and passion for this role

If you feel you have the energy, enthusiasm and experience for this role, we would love to hear from you. Please send a copy of your CV and a covering letter to careers@mintvelvet.co.uk with “Senior Customer Care Advisor” in the subject line.

We look forward to hearing from you!

To Apply :

OR Email us : careers@mintvelvet.co.uk

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.