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Mint velvet desk.

Part-Time Customer Care Advisor (Temporary)

Mint Velvet is about style you can just slip-on to look effortlessly chic – even on the busiest days. We take the trends, then relax them for the woman who wants her nod to fashion to still look and feel carefree. There is thought in the tiniest details and boutique touches to our service, making Mint Velvet a luxurious yet affordable treat.

We are looking for a temporary and part time Customer Care Advisor to join our Team of 7 at our Head Office in High Wycombe. The working hours will consist of three days a week including some Saturdays and bank holiday cover.

As a Customer Care Advisor you will deliver exceptional customer care via email and over the phone, providing a bespoke and personal service to every single customer to meet their needs. You will liaise with our Warehouse Team and couriers to resolve issues with orders and also work closely with our Stores.

To join our vibrant and fast growing business...

You will need to have proven experience dealing with customers in either an office environment or shop floor and have excellent communication skills, specifically in building relationships with customers. Full training will be provided however you will need the ability to multitask and a good standard of IT skills. We are looking for someone who is reliable, positive and flexible, and the right candidate must be able to use their initiative when dealing with customers. You must demonstrate an appreciation and understanding of the importance of customer care as a function within the business and you will need to be able to apply the Mint Velvet brand culture in everything you do.

You'll be rewarded with

A competitive salary, 25 days holiday (prorated), and a generous staff discount.

If you have the experience and passion for this role

Please apply by clicking 'apply now' below and attaching either a completed Application Form or up to date CV and covering letter explaining why you are passionate about joining Mint Velvet. Please ensure you state which of our roles you're applying for within the email.

We look forward to hearing from you!

To Apply :

OR Email us : careers@mintvelvet.co.uk

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.