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Online Content Manager Vacancy (1 Year Maternity Cover)

We are looking for an Online Content Manager (1 Year Maternity Cover) to join our busy Marketing and Ecommerce team for a year’s contract to cover maternity leave.

To join our vibrant and fast growing business as a Online Content Manager (1 Year Maternity Cover)

The successful candidate must have proven experience working with an established fashion ecommerce business, successful managing the website from a content perspective. You will need to have a good working knowledge of various technical plug-ins to a website, be able to commercially trade and merchandise the website and manage a small team.

Your responsibilities will include:

Strategy and Planning

  • Delivery of online content strategy
  • Strategic planning of product categories and visual merchandising to optimise ecommerce sales
  • Weekly review of trade and website performance to tweak category placement, homepage header banner, drop down imagery and any specific product pushes
  • Strategic direction of search functionality and day-to-day management of the relationship with SLI
  • Ecommerce relationship building with Buying, Merchandising and Customer Care to develop best practices on the website
  • Manage the critical path and product co-ordination for Ecommerce shoots
  • Managing the SALE critical path within the online team, lessons learnt and action any recommendations
  • Optimising product placement at all times especially at business critical periods – Christmas, catalogue, SALE etc
  • Managing the online catalogue critical path, lessons learnt and action any recommendations
  • Liaising with Branch Merchandising ref key periods of website trading and activity to ensure resource in place in the warehouse
  • Coordination of ad hoc web projects including research, brief composition and presentation to the wider group
  • Managing the relationship with host brands, alongside Merchandising teams, to create more visibility of MV, drive marketing activity and increase sales
  • Manage Content Work list within online team
  • Manage workload of Junior Web Developer to ensure tasks are being completed to deadlines and maintain the look and feel of MV
  • Resource planning for key period
  • Cover Senior Online Content Assistant during annual leave
  • Sitting on the Creative Panel to brainstorm new creative content ideas across the website, social platforms, and PR function

Online Content

  • Ownership of visual merchandising guidelines
  • Managing the product flow and merchandising on the NEW IN page
  • Ensuring all written content on the site is up to date, correct, and in the MV brand tone of voice
  • Managing updates to any content pages
  • Delivery and management of all ad hoc content areas (such as DENIM, SHOE AREA) including critical path, lessons learnt and actioning any recommendations
  • Copy writing all clothing product descriptions working alongside Buying, Customer Care and Digital Marketing to ensure that these are appropriate and SEO friendly
  • Weekly homepage and homepage header analysis and refinement
  • Support Web Platform Manager on the delivery of larger development projects
  • Manage new stores critical path for online (includes content on the site plus test deliver to store set-up for new boutiques)
  • Set up and test any promotional codes for seasonal campaigns
  • Co-ordinating all weekly emails (includes briefs to check with Head of Marketing, brief developer, test and approve)
  • Managing all changes to the site on day of SALE
  • Co-ordinate weekly homepage changes (check artwork, relevancy & mobile version)
  • Co-ordinate and approve go live of monthly competitions
  • Sign off new category banners, drop down imagery & promo banner changes from online content assistant
  • Brief all seasonal updates to the website
  • Creates briefs for all emails to sign off with Head of Marketing
  • Final approval and scheduled all emails (Includes all emails, website, JLP, HOF, Hemmingways)
  • Support Head of Marketing with ad hoc content projects

Customer Journey

  • Optimising the customer journey for improved sales and conversion
  • Monthly reviews of the customer journey versus competitors with suggested improvements
  • Regularly test and feedback on the payment and delivery options offered versus competitors with recommendations
  • Ensure website complies with best practice
  • Regular testing of key commercial pages and functions of the website including checkout, search, SALE, catalogue New In etc
  • Regular testing of all customer journeys across the website: velocity emails, forms etc
  • Regularly liaise with Customer Care team to ensure that any customers’ issues with the website are being addressed
  • Ensure the website is ready for any new countries and review any relevant information accordingly
  • Managing customer user groups to enhance knowledge of the customer journey and how to make improvements

Reporting

  • Ownership of the JIRA support process and critical path with Fresca, subsequent actions, and reporting on any issues to wider group
  • Ownership of the monthly site audit of the website including management of the check sheet, actions to be completed and circulation of information amongst wider group
  • Report monthly on website activity, new content, changes, functionality of the site and recommendations
  • Report weekly on SLI search function
  • Drive the review of competitors, putting together recommendations for MV

You'll be rewarded with

A competitive salary, 25 days holiday plus bank holidays, BUPA, a discretionary bonus scheme, generous staff discount and clothing allowance and the opportunity to develop your career in a fast paced and growing business.

If you have the experience and passion for this role

Please apply by clicking 'apply now' below and attaching either a completed Application Form or up to date CV and covering letter explaining why you are passionate about joining Mint Velvet. Please ensure you state which of our roles you're applying for within the email.

We look forward to hearing from you!

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.