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Mint Velvet Careers

Head Office
Customer Care Advisor

To support the team throughout the busy peak trading period, we are looking for a positive, friendly and hardworking individual to join our passionate Customer Care Team at our Head Office in High Wycombe. In this fast-paced role, you will communicate with our customers via telephone, email and live chat and will provide a unique and personal service to each customer.

This is a temporary fixed term contract which will ideally start in September 2021 and end in February 2022. This is a part time role, which will be required to work 3 days per week. We are open from 9am- 5:30pm Monday - Saturday and bank holidays, so the successful candidate needs to be flexible and reliable.


You must have proven experience working in an office based Customer Care role and a genuine passion for customer service.

You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal. You will also have strong computer skills.

You will embody the Mint Velvet values; demonstrating curiosity, courage, passion and selflessness. You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail.

If this sounds like you and you’re motivated and excited to learn more, we can’t wait to hear from you.


  • Delivering exceptional customer care at all times
  • Ensuring that a bespoke and personal service is provided to every customer to meet their needs
  • Responding to customer queries within our agreed response time
  • Handling customer queries across different platforms, including live chat, phone calls, email and social media
  • Building relationships with customers and using initiative when dealing with queries
  • Liaising with the warehouse team and couriers to resolve any order issues
  • Working closely with stores and other head office departments


  • Competitive starting salary and great career prospects in a fast paced and growing business
  • 25 days holiday plus bank holidays
  • Company-funded private health insurance
  • Discretionary bonus scheme
  • 50% staff discount
  • Interest-free Season ticket loan
  • Bespoke induction support and ongoing development to help you thrive in your new role
  • A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities and more

If you have the experience and passion for this role

Please send a copy of your CV and covering letter to careers@mintvelvet.co.uk with “Customer Care Advisor” in the subject line. If you’re shortlisted, our interview process typically includes a telephone interview and, if you progress, a face to face interview.

We look forward to hearing from you!

Mint Velvet founders

We're looking for
individuals who are

  • • Passionate and driven
  • • Able to think outside of the box
  • • Can challenge and problem solve
  • • Commercially aware
  • • Innovative
  • • Have a sleeves rolled up attitude
  • • A love of style and retail
  • • Able to put the customer first
  • • Have an eye for the detail
  • • Inspiring to others
  • • Show initiative
  • • Excellent communicators and well organised

Regrettably, due to the high volume of applicants we receive we are only able to respond to successful candidates who have been shortlisted for an interview.

At Mint Velvet we always recruit our staff directly and are successful in doing so. We therefore do not need to use the services of recruitment agencies. We ask that you do not contact any of the Managers or HR Team in order to introduce your services. We do appreciate the interest you have in our company and thank you for your understanding.